FAQ
Camping
Can I reserve a camping site?
Yes. Crystal Lake Park has 29 electric sites reservable and Eldred Sherwood Park has 24 full service sites reservable. All reservation are done on this website.
Can I use a Reservable Campsite when it is not reserved
Yes, you can use a Reservable Campsite when it hasn't been reserved.
Please do not pay for more than one night at a time and check the site marker daily to make sure the site doesn't become reserved while you are occupying it. You will be required to move when the site becomes reserved.
Does a campsite need to have a Unit on the site to be occupied?
Yes, all walk-in camping must have physical Unit (camper, RV, tent, car, trailer) on the site in addition to the camping registration tag and paid fees. This is consistent with all Iowa State Parks and most all County Conservation Board Parks. A site that is only tagged and paid for with no unit will not be considered occupied and the tag will be removed.
Reserving a Facility
How do I reserve a Cabin or Shelter?
All Cabin and Shelter reservations are done through this website
www.mycountyparks.com.
How do I set-up an account for online reservations?
1) Click on the “Login” icon link at the top right corner of the Hancock County home page, at the Login page, click the "Create Account" box
in the lower right corner of page, the Account Registration page will open; or,
1a) Click on the "Make Reservation" tab at the top of the Hancock County home page, a drop down box will open, click on "Register Now" in the bottom
right corner of the drop down box, the Account Registration page will open; either, step 1 or step 1a, may be used to access
the Account Registration page.
2) Enter a username (no restrictions).
3) Enter a password: Password must be between 4-8 characters and contain at least one upper case alpha letter, one lowercase alpha letter, one
number and no special characters - $,%,#, etc.
4) Enter the personal information required: Required information has a red * asterisk next to it.
5) Enter billing information.
6) Select the county in which you are interested (Hancock).
7) Check/uncheck the box to receive e-updates.
8) Click create account.
How do I make a campsite or cabin reservation
1) Must You can checkout as a guest or first create a personal user account, click this link: "Register Now!" , to go to the Account Registration page; if, you have already created
an account, click the “Login?” icon at top right corner of page and enter your account
information, return to the Hancock County Conservation home page on mycountyparks.com.
2) On the Hancock County home page, click on the “Parks” tab and then click on name of the park in which the facility you wish to reserve is located.
3) At the park home page, click on the “Facilities” tab.
4) A list of reservable facilities will appear, scroll the list, click on the name of the facility you are interested in reserving.
5) Information and descriptions of the facility will be on the page, Click on “Check Availability” or “Book Now” , to the right of the facility image, to access a calendar that will identify the facility dates already reserved and the dates that are available for reservations.
6) After you select “Book Now”, the facility calendar will open; on the facility calendar, click the date of check-in/arrival, then click the last night you plan to stay at the facility on the calendar, the departure/check-out date will be recorded by default on the following calendar day. The minimum number of nights required for a facility reservation will be displayed above the calendar; in addition, green shaded areas on the calendar represent dates that must be reserved together, due to special reservation restrictions.
7) Click on “Add to Cart” box at the upper right corner of page.
8) The View My Cart page will open, verify the facility, arrival/departure dates, total fee and number of nights are correct, click on "Checkout" box; or, if you wish to add additional facilities to the cart, click on "Continue Shopping", the Facility page will open.
9) Once a facility has been placed in the shopping cart, you will have 20 minutes to complete the reservation and submit payment. A countdown clock will be displayed on each of the checkout pages, highlighted in red font. If you place another facility in your shopping cart, the countdown clock will reset to 20 minutes and each subsequent facility placed in the cart will reset the 20 minute clock. If the countdown clock reaches zero, a pop-up box will open, asking if you would like additional time; if yes is clicked, the clock will reset to 20 minutes. If the clock reaches zero and no additional time is requested; then, the facilities in the shopping cart will be automatically deleted and returned to an available to reserve status.
10) Repeat step 4 through step 8 to add facilities to your cart. Once all desired facilities are in the cart, click on "Checkout" box, the Facility Checkout page will open.
11) At the Facility Checkout page, enter the number of occupants and fill out all the required information marked with a Red* asterisk for each facility in the cart. Read the Rental Agreement, Cancellation Policy and Refund Policy for the facility so you clearly understand Hancock County Conservation policies. You must click on each agreement conditions box for each facility in your cart before the reservations will be finalized. Click "Next Step" box to continue checking out. The Payment page will open.
12) Complete the Billing Information requested, (first name, last name, etc.), all fields marked with a Red* asterisk must be completed.
13) Complete the Payment Information, all fields marked with a Red* asterisk must be completed, check the Cart Information on right side of page to verify the facility and dates are correct. Click “Submit Purchase” box. Only accepting Mastercard, Visa, and Discover.
14) Order Receipt will appear as your next screen, print for your records and bring with you the day of your reservation, an email with an Order Receipt will also be sent to the email address listed in the personal account profile.
